I have taken the liberty of reviewing your previous correspondence with our staff, so I understand that we have already discussed this matter on numerous occasions. Normally we would just close your emails on this subject without reply, but I would like to try and explain something to you. I hope you will therefore read the following and understand why it is impossible for us to run a rigged site.
All the commonly held ‘rigged’ theories are certainly possible, and make for a very interesting and advanced conspiracy theory, but they all suffer from the same problem - a fundamental logical flaw. This is because, unlike all other conspiracies, the evidence needed to prove them is freely available - let me explain:
The value of you proving this conspiracy theory is huge. There was one instance, in the early days of online poker, where the top site at the time had a shuffle algorithm that was not random - It was cracked by Cigital, one of the companies we commissioned to review our RNG and procedures. The site fixed the problem, but they never truly recovered and are now not even one of the top 20 sites. Everyone who has followed in their footsteps learned a valuable lesson indeed.
If you proved the PokerStars shuffle was not random it would be worth at least tens of millions of pounds (the value that another site would likely pay to eliminate us as a competitor), and to us it is worth more since you would have the evidence to end the company and the careers of everyone working here.
All you would need is a sufficient sample of hands and you could easily statistically prove the shuffle was not random. Given the amount you play you almost certainly have a sufficient sample yourself. You can even use PokerStat or PokerTracker to do the analysis for you.
Now we do freely give out complete hand history records to any player who asks for them, so we are in effect willing to give out the information you need to prove these conspiracies and destroy this company. To put that in poker terms, if we are involved in a conspiracy, then we are making the biggest bluff you have ever seen, since we are gambling hundreds of millions on the fact you wouldn’t do anything with the histories we would happily give you. In fact we even programmed the PokerStars client to store your hands to your hard drive if you want, so there can be no possibility of us fixing the histories either.
If it is a bluff, then it can’t be a smart decision from any perspective can it?.
So I ask you this. We have some exceptional poker players in this company, but do you think we make this bluff every day, or are we holding the absolute nuts as we *know* you would only be able to prove the shuffle is fair?
What I have given above is also the most basic form of this argument. I haven’t even detailed the fact that my colleagues and I have access to all the hands ever played on the site and could obtain a huge sample of hands within minutes. We have the same potential payoff to proving a conspiracy as you do.
In summary, the conspiracy theories are believable because you want to believe that the bad beats you suffer have a reason behind them. It’s easier to accept that than the fact that in a random game anything can happen. It’s also much easier to accept than the reality that if you play perfect poker all your beats will, by definition, be bad beats - which is a sobering truth.
So - a final question - you are happy to make these accusations via email, but do you want your entire hand history collection to finally prove we are cheating you and make your millions?
Regards,
Philip APokerStars Support Team
Now, let it be known that PokerStars was the second software I ever played on, and the first that I actually played on when taking poker seriously. Phillip A, i'm sure is a great person and terrific at his job...Well, what is Phillip's job? I'll tell you what his job more than likely entails: Phillip sits at a desk for probably 8 hours a day and answers emails and maybe some phone calls. These emails and calls for the most part will pertain to software questions, and probably a handful of times a day, he has to talk to someone who thinks online poker is rigged. Now, how's this for a spin: What if Phillip receives an email and responds, jokingly, saying "You're right, online poker is rigged." I bet Phillip would be fired; instantly. That email would be forwarded more than a dumb chain letter about "who ur gunna mary" (which we've all received at some point) What I don't see is why Phillip responded in such an in-depth nature. More often, you'd get a response saying "We're sorry about your bad luck, poker is a game of chance. We hope you continue playing on our site." Let it be known, again, that I don't think online poker is rigged (as I'm typing this, I got an awful bad beat which i'll paste at the bottom of this post) Here are some reasons I personally can think of for and against online poker being rigged.
FOR
- The chances of there being a software glitch are decent. Even though all online gambling sites have to go through inspections regularly, the inspections may not always detect something that it doesn't know anything about. Think about this: You could have every anti-virus protection and still get a virus, simply because it was undetected by your anti-virus software. A glitch of any kind, you could argue, changes the nature of the game, even if the glitch was irrelevant to the actual cards. The bottom line is this: When there's money involved (and sometimes big money) people want to be 100% certain. If anyone tells you they're 100% certain that online poker isn't rigged, they're ignorant. I'd call this point the "hidden issue" which means the chance that there's something that has gone undetected.
- Greed, plain and simple greed. Online poker is essentially no different than any other business, the goal is to make money while shelling out as little as possible. Think of it as online poker giving out a minimum wage. You get a little once in a while, but they get a lot, and they get a lot every day.
- Convenience. Something that works in favor for and against online poker. It's convenient to play online poker. You can go to a site, download software and be playing long before most people can pack up and drive to a casino. Plus, you can play any game you want at any time. Online poker companies know this very well.
- Other unknown cheating and scams. Every heard of POTRIPPER? Type that into YouTube and you'll see what i'm saying. The concept of collusion in online poker is incredible. If I were a betting man, which I apparently am, I'd tell you right now that you've been an honest victim at least once. Collusion can be anything from pals talking about their hands while at the same table to someone registering under multiple screen names in the same tournament. Again, this is something that the poker company can't keep the best tabs on, but they have been known to catch these types of cheaters from time to time. Personally, I can't think of a single way to stop this before it begins. It's essentially too easy to cheat at online poker. If you have an internet router, you can split the connection between two laptops, or a laptop and a desktop, have two screen names at the SAME table and see the hole cards of two players. Yeah, that's a HUGE advantage, and it's simply too easy to do.
- Online poker could get away with it. Since poker is a game of chance and nothing is set in stone, it could be rigged and there's almost nothing anyone could do about it. Here's a hold'em scenario: You have A4 suited hearts and you limp in from the SB where the BB checks. The flop comes 10-Q-2 ALL HEARTS! You check hoping for a trap and the BB moves all in. You call instantly, seeing his lesser flush, 78 of hearts. As of right now, your A4 suited is a 99.8% favorite. Now to the almost meaningless turn. Uh-oh...a 6 of hearts. Maybe time to think paranoid poker, but you still have a 97.73% chance of winning. We go to the river...and it happens...the 9 of hearts. Your opponent hits a miracle straight flush. You're on the rail and the guy who thought his 8 high flush was the nuts has the chip lead and you're on the rail, probably typing some observer nonsense. Now, how about this to console you after that awful beat: You weren't 100% to win that hand, at any point. This means that a bad beat like this will happen at some point; it's basically bound to happen. Thanks to Cardplayer.com for their calculator on this scenario.
AGAINST
- Reputation. Online poker can so easily run a legitimate business and still make money, good money. The risk/reward for knowingly cheating isn't good odds, even for a poker company.
- Past experiences. Absolutepoker has come under scrutiny for POTRIPPER, a player who could see the hole cards of every player at the table. This is something that Absolute Poker claims they knew nothing about (which I believe) while some people think AP did know. After this, Absolute Poker took a huge hit to it's site. At one point it was maybe top 5 in poker software.
- Conspiracies are sure to exist. As soon as the concept of online poker (and poker in general) really took off, theories of conspiracy were sure to follow. If people log in and already have a closed mind about a scam possibility, online poker has already lost.
- Business suicide. If it was found out that online poker was, without a shadow of a doubt, rigged in ANY way, the company would go under, and almost instantly. It would be like a Great Depression but in a cyber poker sense. People would be withdrawing their hundreds and thousands while the company would also be facing thousands of lawsuits for wrongdoing. Many people would be out of a job and even professional endorsers for the site would lose respect (which may be unfair).
Generally speaking, I think that the majority of people who play online don't think it's rigged. If you truly think it's rigged, you should cash out immediately. If you think online poker is rigged, you'll sit at every table with a bad attitude and take every loss personally. Thinking online poker is rigged will make a fair amount of players become worse players. Which is why tomorrow, or technically later on today, I will make a post that shares my ideals on online poker and how to handle happenings, this includes winning and losing. Now here's the b/s hand that I just was in.

I don't know how well you can see it but i have AQ and the other guy has 6-9. Blinds are at 30/60 and i come out under the gun betting for 180. The button calls and the blinds fold. Flop comes Q-9-3. At this point, the pot is 450 and I bet out 200. Button goes over the top and I call. At this point, i'm thinking at best he has a set of 9s. I thought JQ was more likely. Instead, he shows 6-9 for middle pair. The guy turns a 6 and the rest is history. What was he doing in the hand? What was the incentive for him to come in with 6-9 offsuit? The guy hadn't struck me as a bad player, he hadn't played barely ANY hands. My honest opinion is this: I think he's a pervert who saw 6-9 and had a grin on his face, thinking "Ooooh la la i've got to play this hand." So he did, and i'm on the rail. What can I do right there? Next time, maybe i'll muck AQ...or you'll see this at my table:
Aron Norem (observer): RIGGED
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